Tax Seva Kendra takes pride in the services delivered by us and guarantees your satisfaction with our services and support. We constantly improve and strive to deliver the most effective accounting, financial or secretarial services through the web . However, just in case you're not satisfied with our services, please contact us immediately and that we will correct the case, provide a refund or offer credit that may be used for future orders.
The payment made prior to is retained by tax Seva Kendra in a client account. we will earn the fees upon acting on a client's matter. During an engagement, Tax Seva Kendra earns fees at different rates and different times depending on the completion of varied milestones (e.g. providing client portal access, obtaining DIN, assigning relationship manager, Filing of forms, etc.,). The refund can't be provided for an earned fees because resources and man-hours spent on delivering the service are non-returnable in nature. Further, we'll not refund or credit any money paid to government entities, like filing fees or taxes, or to other third parties with a task in processing your order. Under any circumstance, Tax Seva Kendra shall be susceptible to refund only up to the fee paid by the client.
Procedure for Requesting Refund
Refund requests are often initiated through iCFO Platform after signing in. To initiate a refund request, please place the refund request within the concerned chat room to the relevant engagement manager. All refund requests must be made within 60 days of purchase. Refund requests over 60 days won't be accepted and only credit is going to be provided for completion of service/change of service. We will complete processing your refund request within 4 to five weeks of receiving all the knowledge required for processing a refund sort of a reason for refund, bank details for processing request, etc.
Change of Service
If you would like to vary the service you ordered for a special one, you want to request this alteration of service within 60 days of purchase. The purchase price of the first service, less any earned fee and money paid to government entities, like filing fees or taxes, or to other third parties with a role in processing your order, will be credited to your tax Seva Kendra account. You can use the balance credit for any other tax Seva Kendra service.
Tax Seva Kendra has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the quality pricing policy isn't applicable for a rise within the total fee paid by the client to Tax Seva Kendra thanks to a rise in government fees or fees incurred by the client for the completion of legal documentation or re-filing of forms with the government because of rejection or resubmission. tax Seva Kendra is not responsible or liable for any other cost incurred by the client related to the completion of the service.
Factors Outside our Control
We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of tax Seva Kendra service. In some cases, a government backlog or problems with the govt platforms (e.g. MCA website, tax website, FSSAI website) can cause long delays before your process is complete. Similarly, tax Seva Kendra does not guarantee the results or outcomes of the services rendered by our Associates on Nearest. Expert platform, who aren't employed by Tax Seva Kendra. Problems like these are beyond our control and aren't covered by this guarantee or eligible for a refund. Hence, a delay within the processing of your file by the govt can't be a reason for a refund.
Tax Seva Kendra shall not be considered in breach of its Satisfaction Guarantee policy or default under any terms of service, and shall not be susceptible to the Client for any cessation, interruption, or delay within the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, the act of God or the overall public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labor strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a "Force Majeure Event").
Since we're incurring costs and dedicating time, manpower, technology resources, and effort to your service or document preparation, our guarantee only covers satisfaction issues caused by tax Seva Kendra - not changes to your situation or your state of mind. In case you need us to carry the processing of a service, we'll hold the fee paid on your account until you're able to commence the service.
Before processing any refund, we reserve the proper to form the simplest effort to finish the service. In case, you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the govt. would be applicable. In case of a change of service, the cancellation fee wouldn't be applicable.